Privacy Policy — 999d Online Gaming Pakistan | Data & Security

1Introduction

This Privacy Policy describes how 999d ("the platform", "we", "us") collects, uses, stores, and shares personal information when you use 999d.vin and any associated services, including the Bet section, Live Casino, Slots, Casino games, Bingo, and all promotional features available on the platform.

999d is committed to handling your personal data responsibly and transparently. We collect only what is genuinely necessary to operate your account, process your PKR transactions, and deliver a reliable gaming experience. This policy is written in plain English so that every player in Pakistan can understand exactly how their information is handled.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which form part of your agreement with 999d.

2Data We Collect

999d collects personal data in several ways: directly from you when you register or use the platform, automatically through your use of the site, and from payment processors when you make deposits or withdrawals in PKR. The categories of data we collect are outlined below.

Registration & Account Data

• Full name as provided at registration
• Date of birth (required for age verification — 999d is an 18+ platform)
• Contact details including email address and mobile number
• Username and encrypted account password
• Preferred language and communication preferences

Identity Verification Data

• Government-issued identity document details when verification is requested
• Proof of address documentation where required
• Verification status and verification date records

Transaction & Financial Data

• PKR deposit and withdrawal amounts and dates
• Payment method identifiers (e.g. JazzCash account reference, Easypaisa reference, Raast ID, bank account details, card details — stored and processed in accordance with applicable payment security standards)
• Transaction history and balance records

Gaming Activity Data

• Bets placed, game rounds played, and results on Cricket, PSL, T20, Football, Esports, and other markets
• Casino game history including Live Casino, Slots, and table games
• Bingo participation records
• Bonus and promotion usage history

Technical & Device Data

• IP address at time of login and account activity
• Device type, operating system, and browser information
• Session timestamps and duration
• Cookie and analytics data as described in Section 6

3How We Use Your Data

999d uses the personal data we collect for specific, legitimate purposes connected to operating the platform. We do not use your data for purposes that are incompatible with those stated here.

Where we rely on your consent for any data use — such as sending you promotional communications about new bonuses, Cricket betting markets, or PSL offers — you can withdraw that consent at any time by updating your communication preferences in your account settings or by contacting support.

4Sharing Your Data

999d does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment Processors

To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer, cards, and mobile wallets, we share necessary transaction details with the relevant payment processor. These processors handle your payment data under their own privacy and security standards and are not permitted to use your data for any purpose other than completing your transaction.

Identity Verification Partners

Where identity verification is required, your documentation may be processed by a verification service provider acting on behalf of 999d. This data is used solely for the verification purpose and is not retained by the provider beyond what is required for that process.

Platform Operations Partners

Game content providers who supply Live Casino, Slots, and other casino game content to 999d may receive necessary session data to deliver and audit game results. This data is limited to what is operationally required and is governed by contractual data handling terms.

Legal & Regulatory Requirements

We may disclose your personal data if required to do so by applicable law or in response to a valid legal request from an authorised authority. In such cases, we disclose only the data specifically requested and to the extent legally required.

5Payment Data & PKR Transactions

All financial transactions on 999d are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal — whether via JazzCash, Easypaisa, Raast, bank transfer, card, or another supported mobile wallet — we collect and process the payment details necessary to complete the transaction.

• Full card numbers are never stored on 999d servers. Card payment processing is handled by our payment processor under applicable card security standards.
• Mobile wallet references (JazzCash, Easypaisa) are stored only to the extent needed to process transactions and comply with our anti-fraud requirements.
• Raast and bank transfer details are stored to facilitate withdrawals to your registered account and to comply with transaction record-keeping requirements.
• Transaction records — including amounts, dates, and payment method references — are retained as part of your account history for the period described in Section 7.

All payment data in transit between your device, 999d, and our payment partners is encrypted. We do not have access to your full payment credentials for mobile wallets or banking apps — only the reference details needed to confirm and process each transaction.

6Cookies & Tracking

999d uses cookies — small text files stored on your device — to operate the platform and improve your experience. We use a minimal set of cookies for specific purposes only.

999d does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You can manage or clear cookies through your browser settings at any time. Disabling session cookies will prevent you from logging into your 999d account.

7Data Retention

999d retains your personal data for as long as your account is active and for the periods set out below following account closure. Data is deleted or anonymised once the applicable retention period has expired, unless a longer period is required by law.

• Account and registration data: Retained for the duration of your active account plus 5 years following account closure, to comply with standard record-keeping requirements.
• Transaction and financial records: PKR transaction history, deposit and withdrawal records are retained for a minimum of 5 years following the date of each transaction.
• Gaming activity records: Betting and game history is retained for the duration of your account plus 2 years following closure.
• Identity verification documents: Retained for the duration of your account and for 5 years after closure, or longer if required.
• Support communications: Retained for 3 years following the resolution of each support interaction.
• Technical and device data: Log data and IP records are retained for up to 12 months on a rolling basis.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Data Security

999d takes the security of your personal data seriously. We apply technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction.

• All data in transit between your device and 999d.vin is protected by SSL/TLS encryption.
• Account passwords are stored in hashed form — 999d staff cannot read your password, and you should never share it with anyone.
• Access to personal data within 999d operations is restricted on a need-to-know basis. Staff who handle player data are trained in data handling responsibilities.
• We monitor account activity for signs of unauthorised access and suspicious behaviour using automated fraud detection systems.
• Payment data is processed through secure, industry-standard payment infrastructure.

9Your Rights

As a 999d player, you have rights regarding the personal data we hold about you. These rights can be exercised by contacting 999d support using the details in Section 12.

We aim to respond to all data rights requests within 30 days. Complex or multiple requests may require additional time, in which case we will notify you of the extended timeline.

10Minors & Under-18 Protection

999d is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If a player is found to be under 18, their account will be closed immediately, all balances will be forfeited, and any personal data collected will be deleted in accordance with our retention policy.

If you are a parent or guardian and believe that a minor has registered on 999d without your knowledge, please contact support immediately using the details in Section 12. We take underage access reports seriously and will act promptly.

11Changes to This Privacy Policy

999d may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active players via the platform or their registered contact method.

We encourage you to review this Privacy Policy periodically, especially before making new deposits or using new features on the platform. Your continued use of 999d following any update to this Privacy Policy constitutes your acceptance of the revised version.

12Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 999d has handled your personal information, please contact our support team.

• Email: [email protected] (displayed in the footer of this page)
• Response time: We aim to respond to all privacy-related enquiries within 5 business days.
• Data rights requests: Processed within 30 days of receipt, as noted in Section 9.

For general account help, betting queries, withdrawal support, or responsible gaming assistance, you can also visit the relevant sections of the platform: FAQ, Withdrawal, and Responsible Gaming.